Why three-tier quoting wins more jobs
The single biggest driver of your average ticket size is whether you give the customer a choice. When you hand them one number, they negotiate down. When you hand them three options — basic, mid-tier, premium — they negotiate up the menu instead of down on price. Industry data from ServiceTitan and HVAC.com puts the lift from Good / Better / Best presentations at 20-40% higher average ticket, with no change in close rate. The math is straightforward: you're not selling a price, you're letting the customer pick where they want to land.
The problem with most quoting tools is that they make this hard. You either build three separate quotes (triple the data entry) or you try to fit three options into a single PDF that the customer prints out, marks up with a pen, scans, and emails back. By the time the quote round-trips, the customer has cooled off or called your competitor.
How POG handles it
POG ERP ships with a Good / Better / Best builder built into the Quotes tab. You add line items once and tag each one to a tier. The system computes per-tier subtotals on the fly. You hit send, the customer gets an email with a public link, and they see all three tiers side by side on their phone — no login required. They pick a tier, type their name, sign on the canvas, and tap Approve. The quote status flips to approved in your dashboard immediately.
From there, one click converts the approved quote to a draft receipt with the chosen tier's line items pre-loaded. Your tech opens the closeout modal, confirms the parts and tip, takes the customer signature on-site, and the receipt finalizes. The whole flow — quote built, sent, signed, receipt issued — takes less than 5 minutes of dispatcher time.
What's included
- Three-tier builder — tag each line item to good, better, or best. Live per-tier subtotals as you edit.
- Single-tier mode — for quick estimates that don't need the choice architecture.
- Templates — save common GBB structures (e.g. "AC Tune-Up Tiers", "Furnace Replacement Tiers") and reuse them across customers.
- Public e-sign portal — HMAC-signed URL, mobile-first, signature canvas with mouse + touch support, no login.
- Status tracking — draft, sent, approved, converted, expired. Filter and search any state.
- One-click convert — approved quote becomes a draft receipt; technician finalizes via the closeout flow.
- Audit trail — every send, approve, and convert logged with user + IP + timestamp.
How it compares
ServiceTitan offers the same workflow but starts at $250/month per technician with a multi-month contract and an onboarding fee that can run into the thousands. Jobber doesn't ship Good / Better / Best at all — you'd need to build three separate quotes and email them as a comparison PDF. Housecall Pro requires a higher-tier plan and lacks the public e-sign portal.
POG ERP includes Good / Better / Best on every tier, including the $49/month starter. No per-user fees. No quote-volume cap.
"If your average ticket size doesn't increase within the first 90 days of using GBB quoting in POG, we refund your setup fee in full."